OVERVIEW

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics, and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. 

The Maples Group looks to add a Cayman Islands based Business Change Manager to our OCM team to help develop and drive our enterprise changes processes, ensuring enthusiastic and engaged adoption by the business of our global operational improvement programmes and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

Who We Seek

Our merit-based culture suits professionals in pursuit of boundless careers and lives.  Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work.

About the Role

The Maples Group is committed to investing in the future of the business and has embarked upon a global operational improvement roadmap to promote operational excellence and support the Group's strategic vision and priorities across all business areas. This role will initially have a greater focus on the business change aspects of the Client Engagement Lifecycle programme – a programme that is currently in flight and seeks to improve our processes and procedures throughout the client engagement lifecycle. These improved business processes will be supported by new underlying technology solutions.

In the future, the role will focus on the business change aspects of other programmes within the operational improvement roadmap.

Working in partnership with the programme teams, the Executive sponsorship across the Maples Group, together with our external Strategic Implementation Partners, the role will focus on the people, process and policy side of change, including those resulting from changes to our systems and technology, roles, and organisational structures. The primary responsibility will be the creation and implementation of change management strategies and plans which maximise client and employee adoption across our global operational improvement programmes.

The role will focus on fostering faster adoption and higher utilisation of the changes that affect the ways in which Maples' employees do their jobs and how we engage with our clients. The successful execution of the change management strategies and plans will increase benefit realisation, and provide tangible outcomes for Maples, its people and its clients.

Key responsibilities will include:

• Supporting the development of a structured approach to change management and culture change activities relating to global improvement programmes being delivered across the Maples Group, with an initial focus on the Client Engagement Lifecycle programme
• Assessing the impact of change and the subsequent development and execution of interventions to support adoption of the changes required by the various global programmes. This includes the design of plans to drive successful project outcomes, building on experience gained throughout the programmes
• Completion of change management assessments and risk mitigation tactics, communicating those insights clearly and succinctly. This will include assessing technical requirements & specifications of new systems and digital products for policy, organisational design, role and process implications
• Designing and delivering a communications strategy and plan to support the change aspects of each programme
• Working with project and teams to identify learning needs, develop impactful materials and partner with the learning and development team to deliver targeted learning to different roles across the firm
• Conducting stakeholder analyses, formulating stakeholder management actions and driving the stakeholder management plan throughout the duration of each initiative
• Supporting a network of change champions by providing them with the knowledge and tools required to bring about change within their teams
• Working with the PMO and Project Managers to integrate change management activities into project plans throughout the full lifecycle of the global operational projects, ensuring change management activities are effectively delivered upon
• Supporting and engaging senior leaders in helping them fulfill the roles of change sponsors and change leaders
• Working with local teams across multiple jurisdictions to measure business readiness and offer tailored support for adoption
• Contributing to the success of the OCM team by sharing knowledge, tools, and best practices
• Soliciting feedback from stakeholders, as well as through identified KPIs, to measure the impact of change management activities, ensuring that behavioral changes align with strategic objectives

EXPERIENCE

What You Bring

In addition to high professional and ethical standards, the ideal candidate will possess the following:

• 5+ years of demonstrated experience working on large-scale organisational change efforts, preferably in the professional or corporate services sectors or as a change consultant
• A Bachelors or Masters degree or professional qualification in a business discipline (or equivalent work experience)
• Experience in working within a complex matrix organization, particularly one that operates in multiple countries / jurisdictions
• Experience in working with international, virtual, multi-cultural, multi-disciplined, and high-performance working teams
• Strong stakeholder engagement skills, including experience persuasively articulating project and change proposals, socialising ideas and influencing stakeholders towards a recommended solution
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Ability to assimilate technical detail (process or technology related) to identify important impacts for employees
• Exceptional communication skills – both written and verbal. The ability to quickly develop impactful written content to convey ideas to senior stakeholders will be highly beneficial
• Effective organisation and time management skills with the ability to work under pressure
• Demonstrated high levels of reliability, detail-orientation and achievement of results
• Comfort working in an agile environment where work products are shared frequently with project sponsors for feedback and iteration

BENEFITS & REWARDS

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

• Comprehensive health coverage (medical, dental and optical)
• Flexible, hybrid working options
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme

ABOUT MAPLES GROUP

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

You can learn more about the Maples Group on our corporate website.  Experience our culture and our people on our Careers Page or on LinkedIn.

Maples’ standard policy is to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made. Maples will only ask applicants to disclose a past criminal conviction when a conditional job offer is made. If you have a criminal record it does not mean that your job offer will be automatically withdrawn. Maples will make all job offer decisions on a case by case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with Maples before a decision is made.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.